Domestic Shipping Policies

Due to regulations being placed on mail order companies by VISA and MC, we will only ship to the actually /"Billing/" address of the card. We realize this may be a problem for some customers, unfortunately, we will not be able to ship to a second address. Most Post Offices are open on Saturdays and UPS customer counters are many times open late so that you can pickup the items.

We reserve the right to cancel any order at any time.

Domestic Shipping Rates

Domestic UPS Shipping rates are shown when you are ready to check out. Once you enter your address(including zip code) then the live quotes from UPS will be shown. Rates are based total weight of the shipment and destination address.

International Orders

We currently DO NOT accept credit card OR PayPal payments for International orders. We DO accept International Money Orders, Princess Card and Moneybookers.com.
We can give you a custom quote for shipping rates as long as you give us a complete list of products you will be ordering. This includes all international orders.
Signup and Get your international Payment account at one of these two Services:
1.
To make a payment with your PrincessCard account, this feature is coming soon.

2.

Product Returns
Please be sure of the products you are buying. We will accept items that are in New/resellable condition within 14 days of receipt of the items for full product price refund, we can not refund shipping charges from or back to us. Any items that have been opended and installed will not be accepted as new and subject to fees related to the repair or replacement of the items. This includes Kits that have been started or run on pavement or carpet. For defective products, please see warranty issues above.

If somehow we sent the wrong items we will gladly make it right with you, we will pay for shipment of the product back to us and or making an exchange or refund.

Returns on products that involve custom work will NOT be accepted. We go over all custom work before it leaves the shop. We check to make sure that each and every product is in perfect working order. We also check all custom paint work. If we dont like something, we dont ship it.

Warranty Issues

All warranty issues are handled directly with the Manufacture. We can not send any items in for you. Situations were a product has damage and the packaging is in tact are considered a manufacturing issue. Please contact the manufacture for replacement parts.

We are also, NOT responsible for any damages that may be caused by the use of the products we sell. Yes, hot coffee is "Hot" coffee. Fuel will burn and nitro cars can hurt people.

Backorder Policies

We do allow backorders at times. This means that if a product is out of stock, it is not in-stock. If the item is out we probably have it on order with our supplier and it will be in shortly. Please do not ask when the products will be in. Most of the time our suppliers have no clue either. Most items are back in-stock with in a week or so.

Also, shipping fees will apply to the backordered items. So if you order 4 items and 2 are in-stock, those 2 will ship at the normal shipping rates for the item total that ships....Then the next 2 items will ship when they are both in-stock, shipping fees will be added to the items total for the last 2 items. We will no longer split the initial shipping fees between the 2 shipments.

Pre-Orders/Special Orders

In some cases we normally do not stock an item that is listed on our website, however, you can place an order for it and we will do our best to get it to you within 14 business days. This depends on the general demand for the item.

Items that have not been released to our knowledge will be labeled as Pre-Order/Backorder. If you place an order for these items, we will ship it as soon as the items arrive.

Credit Card Policies

In an effort to prevent credit card fraud, we have instituted the following policies.

1. We use the Address Verification System(AVS), if your billing address does not match the address used on the order, your order may be delayed while we try to re-verify. We will not be responsible for delays due to address mis-matches.

2. The Shipping address for any order placed MUST match the billing address of the card being used. The billing address is the address where the cards billing statements are sent.

3. We do not accept international orders that will be using a credit card, No exceptions.